Disputed.ai, a leading AI-powered chargeback management platform, has raised $1.1m in seed funding to enhance its automation capabilities and expand its enterprise offering.
The investment will enable the company to accelerate its mission of redefining chargeback management for large-scale merchants through AI-driven solutions.
Founded by former merchants and technologists who experienced the inefficiencies of traditional chargeback processes, Disputed.ai combines artificial intelligence with deep industry expertise to streamline dispute management. The platform is tailored for enterprise merchants handling between 1,000 and 100,000 chargebacks monthly, allowing them to process disputes efficiently without requiring a large operational team.
Disputed.ai CEO and co-founder Shawn Kelley said,”Our experience as merchants inspired us to build Disputed.ai.
“We created the solution we wished we had, leveraging AI at multiple levels to make intelligent decisions about which chargebacks to fight and how to fight them. Our win-rate & recovery results were the validation, and this funding allows us to more quickly scale and bring our approach to market. We’re committed to transforming enterprise chargeback management.”
The company has already established a strong presence in industries facing high chargeback volumes, such as live entertainment and ticketing. By leveraging AI-driven automation, Disputed.ai helps merchants recover more revenue. In Q4 alone, the company achieved 25% higher revenue recovery than one major competitor and 13% more than another, demonstrating its platform’s effectiveness.
Beyond performance, Disputed.ai aims to build lasting relationships with its clients, positioning itself as a strategic partner rather than just a software provider. The company’s AI-native approach empowers merchants to process thousands of disputes with minimal resources, allowing business leaders to focus on growth rather than operational inefficiencies.
Andrew Hart, co-founder and CTO of Disputed.ai, said, “AI has given us a chance to think about chargebacks from first principles, and we’ve developed a platform that takes full advantage of its strengths. It’s remarkable to see how much value we can create for clients once we get plugged into their data, and how that improves win rates over time.”
Kelley further commented on the company’s long-term vision, saying, “Our mission is to make dispute management effortless, scalable, and highly effective. This funding allows us to accelerate our growth, push the boundaries of AI-driven dispute resolution, and help merchants recover more revenue with less operational overhead.”
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