Financial firms relying on call recording for compliance, security, and operational insights are facing a critical deadline. Nice Trading Recording (NTR) systems will reach end-of-life (EOL) in September, putting organisations at risk of losing key data, breaching compliance requirements, and incurring greater costs without urgent action.
Wordwatch, a RegTech helping to simplify compliance archiving and records management, recently explored what companies need to know when navigating NTR end-of-life.
NTR has been a longstanding solution for trading floors and financial services firms, supporting regulatory and operational recording needs. However, ageing infrastructure, increasing security vulnerabilities, and shifting compliance demands have made the technology obsolete.
The reasons behind NTR’s retirement are clear. Vendor support will cease, leaving systems without updates, patches, or assistance. As a result, firms will face mounting security risks, while regulatory compliance can no longer be guaranteed. Maintaining outdated systems also brings escalating maintenance costs and operational inefficiencies.
Failure to plan for NTR’s shutdown can have serious consequences. Without an alternative solution, businesses risk violating regulations such as MiFID II, FCA standards, and GDPR, leading to fines and reputational damage. Valuable historical call recordings could be lost, and unsupported systems could cause operational disruptions that impact business continuity.
Wordwatch offers a future-proof solution for organisations seeking a secure transition. Its platform enables fast, native migration of call recordings without the need for transcoding, ensuring original media formats, codecs, and quality are preserved. It also provides compliance-ready storage, complete with audit trails, chain of custody records, and tamper-proof protection.
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