Luxury Escapes, a leading Australian exclusive travel provider, and Cover Genius, a global embedded protection specialist, have expanded their strategic partnership with the launch of a new travel protection product.
The service, known as Cancellation Protection, is now available to customers across Australia and New Zealand, as well as to international travellers from key regions including Europe, North America, the Middle East and Asia, according to FF News.
The expansion of the collaboration aims to enhance the travel experience for Luxury Escapes customers by offering comprehensive cancellation protection backed by a seamless and automated claims process.
This extension reinforces the companies’ shared commitment to delivering peace of mind and increased flexibility to travellers worldwide.
Luxury Escapes is known for curating premium travel deals, offering flights, hotels, and bespoke travel experiences to its global customer base.
Cover Genius, meanwhile, provides embedded protection solutions for some of the world’s largest digital brands. With licences or authorisations in over 60 countries, the company enables the delivery of tailored protection products across a wide variety of markets and industries.
Cover Genius’ embedded cancellation protection allows travellers booking through Luxury Escapes to receive a 100% refund for cancellations triggered by unexpected events such as sickness, injury, adverse weather, transport failure, and more.
The solution supports claims in nearly any currency and ensures swift reimbursements, adding a layer of reassurance for customers planning trips both domestically and internationally.
This latest development enables customers to purchase Cancellation Protection directly through the Luxury Escapes website, mobile app, or call centre, streamlining access to coverage regardless of booking method.
This builds on previous offerings that were available to customers travelling from Australia, New Zealand and Singapore, and broadens the reach of protection to new global regions.
The long-standing partnership between the two companies continues to evolve, marked by a mutual focus on enhancing customer satisfaction and offering greater value throughout the booking and travel journey.
The integration of cancellation protection into Luxury Escapes’ digital channels reflects broader industry trends towards embedded, personalised protection solutions.
“This expansion reflects our ongoing dedication to providing our customers with a reliable, one-stop-shop for all their travel protection needs,” said Luxury Escapes CEO and Co-Founder Adam Schwab. “With the addition of Cancellation Protection which now also covers experiences, we’re offering even greater flexibility and protection to travellers, ensuring they can book with confidence, no matter their destination.”
“We are proud to continue our strong partnership with Luxury Escapes, expanding our protection services to more regions as they continue to grow worldwide,” said Cover Genius CEO and Co-Founder Angus McDonald.“Globally, we are seeing customers shift towards protection solutions tailored to their specific needs and demographics, rather than traditional bundled offerings. By integrating these solutions into the online and app-based Luxury Escapes booking journey, we’re making it easier for customers to confidently choose the right travel protection and tick cancellation coverage off their pre-travel to-do list.”
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